Course aim

The ATSEP Basic ICAO course is designed for technical personnel operating and maintaining air traffic management (ATM) equipment.

After completion of the basic ATSEP Basic ICAO training, the learners have:

• Knowledge and understanding of the subjects described in ICAO Doc 10057 (Appendix B).
• The operational and technical side of ATM.
• Human factors and safety management.
• The importance of teamwork.

Ways of learning

Entry Point North offers four delivery formats. Learners have 90 days’ access to the course content.

Online On Demand
Online On Demand is a self-paced course format that gives learners access to the ATSEP platform at any time. Learners can revisit content as needed and use AI-driven guidance while working through the course at their own pace.

Certification is issued automatically upon completion.

Online Live Guidance
Online Live Guidance combines online learning with scheduled instructor-led sessions led by experienced ATSEP professionals.

During the live sessions, learners explore key topics, discuss real-world examples, ask questions and exchange knowledge with instructors and other participants. Some courses also include optional open sessions for additional questions and discussion.

ATSEP Basic: 4 instructor-led sessions are scheduled during the course.

Certification is issued automatically upon completion.

Hybrid
Hybrid combines the ATSEP platform with instructor-led classroom training. Digital content, AI-driven guidance and interactive activities are used alongside classroom discussions, collaboration and practical exercises.

Onsite
Onsite training brings the ATSEP course content into an instructor-led, face-to-face setting. Experienced ATSEP professionals guide learners through the material using discussions, real-world examples, collaboration and practical exercises.

Onsite training is available upon request and can be delivered at the customer’s premises or at any Entry Point North training site.

What you will learn

Introduction
The ATM work environment.

Air Traffic Familiarisation (ATF)
The role of ATC in the ATM environment.

Aeronautical Information Services (AIS)
The organisation of AIS.

Meteorology (MET)
The impact of meteorology on aircraft and ATS operations, the importance of meteorological information in ATM.

Communications (COM)
The principles used in voice and data communication.

Navigation (NAV)
The principles of navigation and navigational aids and their use in ATM.

Surveillance (SUR)
The basic principles used in primary radar, secondary radar and other surveillance systems, and their use in ATM operations.

Data Processing (DPR)
The principles used in data processing and their use in ATM operations.

System Monitoring and Control (SMC)
The SMC function and description of its basic principles.

Maintenance Procedures (MTN)
General maintenance strategy and procedures.

Facilities (FAC)
Facilities and level of performance required. The physical classroom course can include study visits to air traffic control facilities and an aviation-related environment.

Safety management
Safety management principles and regulations.
Risk policy and procedures.
Risk assessment and risk analysis.
Accident prevention.
Safety assessment.
Safety I and Safety II principles.
Safety thinking.

Introduction to human factors
The importance of human factors in the work of ATSEP staff.
The Just Culture thinking as well as the No Blame culture.
The ‘Swiss cheese’ model.

Human error
Classification of human errors into slips, mistakes, lapses, and violations.
The concept of violations and why they might occur.
Rasmussen performance levels and the connection between the level of knowledge and skills and types of human errors that might occur.

Human performance
The human body and the basic needs of humans.
Human limitations such as e.g. fatigue.
Human information processing.
Personal fitness.
The differences between social human relations and professional interactions.

Teamwork
The importance of good teamwork.
The reasons for lack of teamwork and low effectiveness.
Preventing lack of teamwork and promoting good teamwork.
Identifying reasons for conflict.
Handling human conflict.

Communication
The importance of good communication.
Verbal and non-verbal communication including communication exercises.
Factors that affect communication.
The importance of preventing possible misunderstandings in communication between ATSEP and non- ATSEP staff.

Stress
Stress in the work of ATSEP staff and understanding the danger of distractions.
The short and long-term effects of stress.
Recognising the symptoms of stress in yourself and others.
Stress-relieving techniques.
Awareness of the CISM program and the importance of critical incident stress management.

Professional conduct
Professional conduct and approach to the work of ATSEP staff.
The importance of maintaining and updating professional knowledge and skills.

Functional safety

Information Systems Security

Prerequisites

There are no prerequisites for taking part in this course.

Compliance with regulations

The course is compliant with ICAO Doc 10057.