Course aim

The ATSEP Shared course is designed for technical personnel operating and maintaining Air Traffic Management (ATM) equipment. The course gives learners a thorough understanding of human factors, safety management, and teamwork. It also prepares them for qualification training, which is the next step in becoming an ATSEP.

After completion of the course, the learners have knowledge and understanding of the subjects described below in the ‘Content in Brief’ section, which is in accordance with the EASA ANNEX XIII – Part-PERS requirements for service providers concerning personnel training and competence assessment Subpart A – Air Traffic Safety Electronic Personnel.

Ways of learning

Entry Point North offers four delivery formats. Learners have 90 days’ access to the course content.

Online On Demand
Online On Demand is a self-paced course format that gives learners access to the ATSEP platform at any time. Learners can revisit content as needed and use AI-driven guidance while working through the course at their own pace.

Certification is issued automatically upon completion.

Online Live Guidance
Online Live Guidance combines online learning with scheduled instructor-led sessions led by experienced ATSEP professionals.

During the live sessions, learners explore key topics, discuss real-world examples, ask questions and exchange knowledge with instructors and other participants. Some courses also include optional open sessions for additional questions and discussion.

ATSEP Shared: 2 instructor-led sessions are scheduled during the course.

Certification is issued automatically upon completion.

Hybrid
Hybrid combines the ATSEP platform with instructor-led classroom training. Digital content, AI-driven guidance and interactive activities are used alongside classroom discussions, collaboration and practical exercises.

Onsite
Onsite training brings the ATSEP course content into an instructor-led, face-to-face setting. Experienced ATSEP professionals guide learners through the material using discussions, real-world examples, collaboration and practical exercises.

Onsite training is available upon request and can be delivered at the customer’s premises or at any Entry Point North training site.

What you will learn

Safety management
Safety management principles and regulations.
Risk policy and procedures.
Risk assessment and risk analysis.
Accident prevention.
Safety assessment.
Safety I and Safety II principles.
Safety thinking.

Introduction to human factors
The importance of human factors in the work of ATSEP staff.
The Just Culture thinking as well as the No Blame culture.
The ‘Swiss cheese’ model.

Human error
Classification of human errors into slips, mistakes, lapses, and violations.
The concept of violations and why they might occur.
Rassmusen performance levels and the connection between level of knowledge and skills and types of human errors that might occur.

Human performance
The human body and the basic needs of humans.
Human limitations such as e.g. fatigue.
Human information processing.
Personal fitness.
The differences between social human relations and professional interactions.

Teamwork
The importance of good teamwork.
The reasons for lack of teamwork and low effectiveness.
Preventing lack of teamwork and promoting good teamwork.
Identifying reasons for conflict.
Handling human conflict.

Communication
The importance of good communication.
Verbal and non-verbal communication including communication exercises.
Factors that affect communication.
The importance of preventing possible misunderstandings in communication between ATSEP and non-ATSEP staff.

Stress
Stress in the work of ATSEP staff and understanding the danger of distractions.
The short and long-term effects of stress.
Recognising the symptoms of stress in yourself and others.
Stress-relieving techniques.
Awareness of the CISM program and the importance of critical incident stress management.

Professional conduct
Professional conduct and approach to the work of ATSEP staff.
The importance of maintaining and updating professional knowledge and skills.

Functional Safety

Information Systems Security

Prerequisites

To become an ATSEP, learners need to complete the ATSEP Basic course, the ATSEP Shared course, and at least one ATSEP Qualification course. This Initial Training can be completed in two different orders:

• ATSEP Basic > ATSEP Shared > ATSEP Qualification, or
• ATSEP Basic > ATSEP Qualification > ATSEP Shared

This means that the only prerequisite for starting the ATSEP Shared course is to have completed the ATSEP Basic course. However, to become a qualified ATSEP, learners will need to either complete an ATSEP Shared course before taking the Qualification course, or complete an ATSEP Shared course after they completed the Qualification course.

Compliance with regulations

The course is compliant with Commission Regulation (EU) 2017/373 Annex XIII, subpart A.