Basic Group Crisis Intervention

T +46 40 694 43 00 - -

Course aim

This course is designed for anyone in the Air Traffic Management (ATM) system who desires to increase their knowledge of group crisis intervention techniques in the field in a time of major crisis. It presents core elements of a comprehensive, systematic and multi-component crisis intervention curriculum, and prepares participants to understand a wide range of crisis intervention services.

  • After completing this course, the participants:
    • Have knowledge of psychological response in a CISM group context.
    • Are able to practice Group Crisis CISM techniques.
    • Understand and implement the different CISM protocols depending on context.
    • Refer to a higher level authority when necessary.

Course structure

The course duration is up to 3 days (18 contact hours). If combined with the Assisting Individuals in Crisis & Peer Support course, the total combined course duration is 3-4 days. The course takes place as classroom training with theory and discussion, role-play exercises, and reflective activities, all in the context of the ATC/ATM workplace. During the role-play scenarios, students receive immediate feedback.

Content in brief

The training includes topics such as, but not limited to:

  • Relevant research findings.
  • Relevant recommendations for practice.
  • Incident assessment.
  • Strategic intervention planning.
  • “Resistance, resilience, recovery” continuum.
  • Large group crisis interventions.
  • Small group crisis interventions.
  • Adverse outcome associated with crisis intervention.
  • RITS (Rest, Information and Transition Service) and CMB (Crisis Management Briefing).
  • Critical Incident Stress Debriefing (CISD).
  • Appropriate follow-up services and referrals when necessary.


  • International Critical Incident Stress Foundation (ICISF) course “Assisting Individuals in Crisis” CISM course, University of Maryland, Baltimore County (UMBC).
  • We recommend an English language proficiency of at least ICAO level 4.

Compliance with regulations

  • The Group Crisis Intervention course complies with Critical Incident Stress Management protocols and standards as taught by the ICISF and the UMBC.
  • Entry Point North is certified as a training organization according to European Regulations by the Swedish CAA. The Basic ATC course program is approved by the Swedish CAA.

Basic Group Crisis Intervention

Up to 3 days (18 hours)
  • Prerequisites
    • “Assisting Individuals in Crisis” CISM course
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