Course aim

This course is designed for anyone in the Air Traffic Management (ATM) system who desires to increase their knowledge of group crisis intervention techniques in the field in a time of major crisis. It presents core elements of a comprehensive, systematic and multi-component crisis intervention curriculum, and prepares participants to understand a wide range of crisis intervention services.

• After completing this course, the participants:
  • Have knowledge of psychological response in a CISM group context.
  • Are able to practice Group Crisis CISM techniques.
  • Understand and implement the different CISM protocols depending on context.
  • Refer to a higher level authority when necessary.

Course structure

The course duration is up to 3 days (18 contact hours). If combined with the Assisting Individuals in Crisis & Peer Support course, the total combined course duration is 3-4 days. The course takes place as classroom training with theory and discussion, role-play exercises, and reflective activities, all in the context of the ATC/ATM workplace. During the role-play scenarios, students receive immediate feedback.

Content in brief

The training includes topics such as, but not limited to:

• Relevant research findings.
• Relevant recommendations for practice.
• Incident assessment.
• Strategic intervention planning.
• “Resistance, resilience, recovery” continuum.
• Large group crisis interventions.
• Small group crisis interventions.
• Adverse outcome associated with crisis intervention.
• RITS (Rest, Information and Transition Service) and CMB (Crisis Management Briefing).
• Critical Incident Stress Debriefing (CISD).
• Appropriate follow-up services and referrals when necessary.

Prerequisites

• International Critical Incident Stress Foundation (ICISF) course “Assisting Individuals in Crisis” CISM course, University of Maryland, Baltimore County (UMBC).
• We recommend an English language proficiency of at least ICAO level 4.

Compliance with regulations

• The Group Crisis Intervention course complies with Critical Incident Stress Management protocols and standards as taught by the ICISF and the UMBC.
• Entry Point North is certified as a training organization according to European Regulations by the Swedish CAA. The Basic ATC course program is approved by the Swedish CAA.