CUSTOMER SERVICE FOR CIVIL AVIATION AUTHORITIES (CAA) AND AIR NAVIGATION SERVICE PROVIDERS (ANSP)

CUSTOMER SERVICE FOR CIVIL AVIATION AUTHORITIES (CAA) AND AIR NAVIGATION SERVICE PROVIDERS (ANSP)
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Course code: TCVG-24

Duration: 5 days (40 hours)

Course code: TCVG-24

Duration: 5 days (40 hours)

CUSTOMER SERVICE FOR CIVIL AVIATION AUTHORITIES (CAA) AND AIR NAVIGATION SERVICE PROVIDERS (ANSP)

Course aim

The course aim is to provide the participants with the necessary knowledge required to improve customer relationship management (CRM) and customer service. The course is designed for Air Navigation Service Providers (ANSP) and Civil Aviation Authorities (CAA).

Course objectives

Upon completing this course you will be able to:

  • Develop customer satisfaction and comparative customer value strategies
  • Create and manage a customer service plan

Course overview

The course duration is 5 days (40 hours) and it is available as a classroom or in-company course.

Prerequisites

There are no prerequisites for this course.

Content in brief

  • Customer service management issues
  • Managing and measuring ANS performance
  • Planning a customer service operation
  • Developing customer service strategies
  • Team work exercises
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