PERSONAL CONFLICT HANDLING
Course aim There is a way to approach conflict in which we can reach a win-win situation and collaborate to reach a successful conclusion for all involved. This course focuses on bringing about an end to participant’s conflict situations quickly, cost-effectively and with as little discomfort as possible. The Personal Conflict Handling course will provide your participants with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.
Course objectives After completing the course, participants are able to:
- Define and identify conflict.
- Explain positions and interests and why conflict is so hard to resolve.
- Identify the stages of conflict and the five methods of dealing with it.
- Follow set approaches to handling conflict.
Course overview Entry Point North offers Introductory (1 day), Intermediate (2 days) and Advanced (3 days) Personal Conflict Handling courses. A tailor-made course can be designed based on individual client needs.